FAQ

GREENbike, Salt Lake City’s only nonprofit bike share, connects our community with employment centers, high-density residential units, transit stops, and popular entertainment destinations.

The bike-share program serves as a mechanism to improve community health, air quality, and increase the use of existing transit infrastructure.

GREENbike is a non-profit, public/private partnership between Salt Lake City, UTA, SelectHealth, and other private sponsors. For more information on how to get started, station locations, or dock and bike availability be sure to download the BCycle App available for IOS and Android) or  visit our online station maps for Salt Lake City, South Salt Lake, and Ogden.

Bike share is a form of public transportation that provides users access to a fleet of sturdy, durable, and routinely maintained bicycles. These bicycles are available at various docking stations around a city. Bike share allows people to travel from one area of a city to another. Riders then return their bike to any other station in the system, making it an ideal option for short, one-way rides. Please check our mobile app or online station maps for station locations and dock availability.

There are a few key differences that distinguish bike-share programs from other bike rental services. Bike share systems are primarily designed as an alternate form of transportation with short rides in mind. The flexibility to check out a bike from a number of different locations and not worry about returning it to the same place.  

This flexibility allows for an unlimited number of rides during a set pass period, rather than having the bike for one defined amount of time. It makes it so the bikes can be accessed 24/7, 365 days a year, rather than being restricted to set business hours. And it gives you specific places to dock the bikes so you safely use them to run errands or combine them with other modes of transportation so you can travel further and not worry about how to get the bike back to one specific location.

To check out a bike, you can purchase a pass online via our mobile app or website or at a station kiosk.

If you are logged into the mobile app, you can use it to unlock a bike. While viewing the station map from the app, simply tap on the station where you are located and select “Unlock Bike.” This will pull up a list of dock numbers that have bikes that are available for checkout. Just tap the dock number that holds the bike you would like to check out and tap “Unlock Bike.” The dock will beep and flash green and you will have 30 seconds to remove the bike from the dock. 

Passholders can also use a GREENbike keycard to check out a bike at a dock.  Simply tap and release the silver button on the dock with the bike you wish to check out. The lights on the dock will illuminate. Once the lights go out, hold your key up to the key reader on the dock. The dock will beep and flash green. This means you can pull the bike out of the dock. 

If you do not have a smartphone or GREENbike keycard, tap the kiosk screen, then select “Start.” On the next screen select “Check Out Bike,” then “Phone Lookup” and follow the onscreen prompts.  

When you’re ready to end your ride, return the bike to any GREENbike station and firmly push it into an open dock. The dock will flash green and beep three times to let you know your ride is complete. After returning your bike, you will receive a text message confirming the bike was properly returned, unless you’ve opted out of text messaging. Properly docking the bike ends your ride.

Not sure where to find a station to return your bike? Please check the Bcycle App (available for IOS and Android) or visit our online station maps for Salt Lake City, South Salt Lake, and Ogden for station locations as well as bike and dock availability. 

For Day Passes, the first 30 minutes of each ride are included. Once the 30 minutes are up, dock the bike. You can check it out immediately after if you wish to continue riding. With Day Passes riders can check out a bike for a 30-minute ride as many times as they want during that period. Riders that keep a bike out for rides longer than 30 minutes will be charged a $5 over-time fee.

For Annual Passes, the first 60 minutes of each ride are included. Once the 60 minutes are up, dock the bike. You can check it out immediately after if you wish to continue riding. With Annual Passes riders can check out a bike for a 60-minute ride as many times as they want during the year. Riders that keep a bike out for rides longer than 60 minutes will be charged a $5 over-time fee.

To keep the system functioning and allow for affordable pass prices, it’s important that the bikes are available for people to use when they aren’t actively being ridden. The additional fees that are applied for extended ride times encourage passholders to return bikes to stations in between rides, making those bikes available for others to use.

There’s no minimum waiting period in between rides so, if you find yourself approaching the end of your allotted time, you can always return the bike to a nearby station and then check it out again. Think of it like renewing a library book! 

Riders need to be at least 18 years old to use GREENbike.

GREENbike bicycles are designed to be easy to ride. They have step-through frames, pedal-powered front and rear lights, baskets, three speeds, and comfortable, easily–adjustable seats. Our suggested rider height range is from 5’ up, though everyone’s body is different and people below this range may find themselves totally fine or a bit uncomfortable. GREENbikes can accommodate weights up to 250 lbs. 

There is a lever where the seat post meets the frame of the bicycle. Open this lever to freely move the seat post up or down to your desired height. Firmly push the lever back into the closed position before beginning your ride.  

Make note of the number displayed on the seat post. This is uniform across all GREENbikes, so you’ll always know where to set it for maximum comfort during your rides.  

The front and rear-facing lights are powered by the rotation of the wheels. Start pedaling and the lights will turn on automatically. They’ll turn off shortly after you stop riding.

Each pass type allows you to check out one bike at a time. To have multiple bikes checked out at once, you will need a separate pass for each. 

Yes, GREENbike sells Office Passes in bulk at a discount! For more information on what options may be available and how it works, please contact us.

No, gift cards are not accepted as a verifiable payment method.

GREENbike is a non-profit, public/private partnership between Salt Lake City, UTA, SelectHealth, and other private sponsors.